Regarding product defects of t-Route Original Color Tremos Slim
Thank you very much for your continued support.
The following product was released on December 28, 2022, but it has been discovered to be defective.
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Mukai Fishing Plug (t-Route original color)
Tremo Slim(SS) / Green Tanuki
Tremo Slim(SS) / Orange Fox
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We sincerely apologize for any inconvenience caused to all customers who purchased the product.
Please read the details of the product defect and our future response below.
1. Target products
2. Detailed description of the defect
The weight that should be at the front of the product is at the rear.
3. Future response
- Customers who purchased the product in store
→We will contact you by phone and then provide a replacement product either in store or via delivery.
- Customers who purchased the relevant product from the online shop
→We will send you a replacement product.
*The replacement products are scheduled to arrive on Saturday, January 21st. All items will be shipped on the same day.
*As a token of our appreciation, we will award 200 loyalty points to customers who purchase the applicable product.
This time, we were unable to thoroughly inspect the product and we apologize for the inconvenience caused to our customers.
I think this has also disappointed those who have used the lure.
To prevent such incidents from occurring in the future, all staff will deepen their knowledge of our products and strengthen their inspection procedures.
Thank you very much for your cooperation.
t-Route Manager
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